Frequently Asked Questions

Booking is easy! You can start by:

1. Contacting us through our website form or calling us at (555) 123-4567
2. We'll schedule a free consultation (in-person, phone, or video call)
3. Discuss your vision, needs, and answer all your questions
4. Select your package and sign the contract
5. Pay your deposit to secure your date

We'll then send you a detailed preparation guide and schedule your session.

We understand that plans change. Our policy is:

• Rescheduling: Free rescheduling up to 14 days before your session (30 days for weddings)
• Cancellation: Deposit is non-refundable but can be applied to future sessions within 12 months
• Weather: Outdoor sessions can be rescheduled due to inclement weather at no charge
• Illness: We offer free rescheduling if you or a family member is ill

Full details are in our contract which you'll receive before booking.

Yes! We love traveling for video shoots. Our travel policy:

• Local: Included within 30 miles of UK City
• Regional: Travel fees apply beyond 30 miles (£0.75/mile)
• Destination: We offer destination videography worldwide. Travel expenses (flights, accommodation) are additional
• International: Available with proper notice and travel arrangements

Contact us for a custom quote for destination videography.

Our pricing is transparent and varies by service:

• Birthdays & Family Celebrations: packages from £495 to £1,095
• Wedding Videography: Starting at £2,500 for 6 hours coverage
• Corporate Parties & Events: packages from £595 to £1,295
• Drone Services: Starting at £450 for real estate aerial

All prices are quoted in GBP/British Pounds and are subject to any applicable UK taxes. We offer custom packages for specific needs. Contact us for detailed pricing based on your requirements.

Yes! We offer flexible payment plans:

• Standard Plan: 30% booking fee to secure the date, remaining balance due no later than 30 days before the event
• Wedding Plan: 30% deposit, 40% at 6 months, 30% at 1 month before wedding
• Monthly Installments: Available for weddings and large projects
• Corporate Billing: Net 30 terms available for established businesses

We accept credit cards, PayPal, bank transfers, and checks. All payments are securely processed.

We believe in transparent pricing. Additional fees may include:

• Travel beyond 30 miles (£0.75/mile)
• Additional hours beyond contracted time (£250/hour)
• Rush editing service (50% surcharge)
• Special equipment rentals (if required)
• Venue fees (if videography requires special permits)
• Sales tax (8.875% for UK)

We discuss all potential fees during your consultation so there are no surprises.

Wardrobe can make a big difference! Our recommendations:

• Coordinate, don't match: Choose complementary colors rather than identical outfits
• Avoid logos and busy patterns: Solid colors film best
• Consider the location: Dress appropriately for the setting
• Bring options: We suggest 2-3 outfit changes for variety
• Accessorize: Jewelry, hats, and layers add visual interest
• Comfort is key: Choose clothes you feel confident and comfortable in

We provide a detailed wardrobe guide specific to your session type after booking.

Session durations vary by type:

• Birthdays & Family Celebrations: packages from £495 to £1,095
• Family Sessions: 1-1.5 hours
• Engagement Sessions: 1.5-2 hours
• Wedding Coverage: 6-10 hours (depending on package)
• Corporate Parties & Events: packages from £595 to £1,295
• Drone Sessions: 1-3 hours (location dependent)

We never rush sessions and allow extra time for outfit changes, breaks, and perfecting shots.

Absolutely! We love pet-friendly sessions. Here are some tips:

• Check the location: Ensure pets are allowed at your chosen location
• Bring a handler: Have someone who can watch your pet when not in films
• Favorite toys/treats: Bring their favorite items to keep them engaged
• Consider timing: Schedule when your pet is typically calm and happy
• Clean-up supplies: Be prepared for any accidents

We've filmed everything from dogs and cats to horses and exotic pets!

Our standard delivery times:

• Birthdays & Family Celebrations: packages from £495 to £1,095
• Wedding Videography: 6-8 weeks (sneak peeks within 48 hours)
• Corporate Parties & Events: packages from £595 to £1,295
• Drone Footage: 1-2 weeks

We offer rush editing service (50% surcharge) for delivery in half the standard time. You'll receive a digital gallery with high-resolution downloads and sharing capabilities.

We offer professional print products through our premium lab partners:

• Professional Downloads: Various sizes on archival paper
• Custom Film Collections: Lay-flat wedding and portrait film collections
• Canvas Wraps: Gallery-wrapped canvases
• Metal Downloads: Modern metallic downloads
• Acrylic Downloads: Contemporary acrylic displays
• Framed Downloads: Custom brands with museum glass
• Thank You Cards: Custom-designed cards

We offer product consultations to help you choose the best options for displaying your films.

We retain copyright to all films, but you receive:

• Print Release: Unlimited personal printing rights
• Digital Files: High-resolution JPEGs for personal use
• Sharing Rights: Permission to share on social media
• Event Usage: Available for business use (additional fee)

We never sell or license your films to third parties without your permission. You're free to print, share, and enjoy your films forever!

Yes! We are fully certified and compliant:

• FAA Part 107 Certified: All pilots hold current FAA remote pilot certificates
• Insured: £1 million liability insurance coverage
• Regulations: Fully compliant with all FAA regulations and airspace restrictions
• Safety First: Strict pre-flight checklists and safety protocols
• Equipment: Professional-grade drones with redundant safety systems

We secure all necessary permits and authorizations for restricted airspace when required.

We prioritize safety and quality. Flight limitations include:

• Wind: Maximum sustained wind of 20 mph
• Precipitation: No flying in rain, snow, or fog
• Temperature: Optimal range: 14°F to 104°F (-10°C to 40°C)
• Visibility: Minimum 3 miles visibility required
• Lightning: No flying within 10 miles of thunderstorms

We monitor weather closely and will reschedule if conditions aren't ideal. Drone sessions include a weather contingency plan in the contract.

In most cases, yes! Here's our process:

1. We check FAA airspace restrictions for your venue
2. Contact the venue to confirm drone policies
3. Obtain necessary permissions/waivers if required
4. Plan safe flight paths that won't disrupt your event
5. Coordinate timing with your wedding schedule

Some venues have restrictions, especially indoor facilities or certain historical sites. We handle all the research and paperwork as part of our drone service package.